Customer Service Hours of Operation:
Tuesday – Saturday 9:00 AM – 1:00 PM
Please call 707-552-2400 for assistance with ticket purchases online. The Box Office opens two hours prior to performances in the Empress Theatre for in-person ticket purchases and Will Call/ Box Office Pickup.
Box Office: 707-552-2400
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GUIDE TO ATTENDING EVENTS
The Vallejo Center for the Arts (VCA)and the Empress Theatre are committed to
ensuring that all patrons have a wonderful time while they are here! We ask our guests
to conduct themselves in a respectful way in accordance with the code of conduct and
all laws and local ordinances.
The Empress Theatre is located at 330 Virginia Street Vallejo, CA. The theater is
wheelchair accessible from the main entrance.
Wheelchair accessible seating is available in the Orchestra section of the auditorium.
The Empress Theatre does not provide wheelchairs and the staff is not able to assist
patrons in transferring to or from a wheelchair, theater seat, or vehicle; operate
motorized mobility aids such as scooters; or to provide personal attendant services such
as assisting patrons in the restroom, or with similar activities.
Wheelchair-accessible restrooms are located in the lobby of the Empress Theatre.
ASSISTIVE LISTENING DEVICES
A wireless FM Assistive Listening System is available for all performances. Headsets
and neck loops with T-coil functionality are available free of charge in the Empress
Theatre lobby (see House Manager). A valid I.D. or credit card is required as a security
deposit and will be returned upon return of the headset.
Patrons of all ages are welcome at our venue and are expected to be considerate of
other patrons in attendance.
Service Animals are welcomed at the Empress Theatre. As of March 15, 2011, only
dogs are recognized as service animals under titles II and III of the ADA. In addition, the
service dog must be individually trained to do work or perform tasks that are directly
related to the person’s disability. Dogs whose sole function is to provide comfort or
emotional support no longer qualify as service animals under the ADA. For more
information, please visit www.ada.gov.
ALCOHOL BEVERAGE POLICY
The Vallejo Center for the Arts strictly adheres to all local and state laws regarding
alcohol consumption. Wine and beer, along with other assorted beverages, and snacks
may be purchased in the Empress Lounge and at the concession booth in the Empress
lobby. Guests should expect to be carded for appropriate identification.
No outside alcohol is permitted.
Smoking/Vaping and use of tobacco, including e-cigarettes, will be prohibited at the
Vallejo Center for the Arts.
LOST AND FOUND
Lost and Found items may be claimed by conducting the Box Office. If you are seeking
lost items, please call 707.552.2400.